Course Title: Effective Communication
Course length 2- 3 hours
Maximum number to attend 15
Webinar Session up to 2 hours
This course is aimed at all staff in health and social care.
At the end of the training session, there is a short written assessment to evidence the learning of the attendees.
Learning Outcome | Assessment Criteria |
Introduction - Importance of communication in the adult social care setting. | Identify reasons why people communicate | Explain how effective communication affects all aspects of working in adult social care settings | Explain why it is important to observe an individual's reactions when communicating with them |
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Individuals communication and language needs | Explain why it is important to find out an individual's communication and language needs | Describe a range of communication methods |
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Barriers to communication | Identify barriers to communication | Describe ways to reduce barriers to communication | Describe ways to check that communication has been understood | Identify sources of information and support or services to enable more effective communication |
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Confidentiality | Define the term 'confidentiality' | Describe ways to maintain confidentiality in day to day communication | Describe situations where information normally considered to be confidential might need to be shared with agreed others | Explain how and when to seek advice about confidentiality |
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THE ITEM CODE: T2C149, T2C20