You have a statutory right to cancel your order within 14 days of receiving the products you ordered (subject to the exceptions stated below). The 14 days start from the day after the day you receive your order.
You can cancel by simply returning the order or contacting us via email (please use our online form at www.theitem.tv); over the phone on 01376 573999; by sending us the cancellation form provided on www.theitem.tv; or by writing to us at: The Item.TV, Field House, Earls Colne Business Park, Earls Colne, Colchester, Essex, CO62NS
You should keep evidence of having given notice of cancellation. You must return the products to us (at your own risk and cost) within 14 days of notifying us of your cancellation. If the products are unsuitable for return by post (eg bulky or large products), you will be responsible for the cost of couriering them to us (you can contact us directly by phoning 01376 573999 and we will try to provide you with an estimate of the courier cost).
We will refund the full purchase price together with the standard outbound delivery charge paid within 14 days of receiving the returned products or proof of postage. If you chose to pay for express delivery, we will only refund the cost of standard delivery. You must, however, take care of the products before you return them. We may reduce the amount we refund to you if the products are no longer in a fully resaleable condition, for example if you use them, damage them or otherwise handle the product beyond what you could reasonably do in a shop. However, because of our 14 day Money Back Guarantee, that reduction will never be more than the outbound delivery charge. So, you will always get back the full cost of the item itself, even if it is an exempt product (see below).
You do not have the legal right to cancel the following items: (1) perishable products e.g. certain food products or plants/flowers; (2) audio/video recordings, DVDs or computer software that you have removed from the sealed packaging in which they were delivered to you; (3) products made to your own specification; (4) sealed goods which are not suitable for return due to health protection or hygiene reasons that you have removed from the sealed packaging.
Nothing above affects your statutory right to return any item which is faulty, damaged, or incorrect to us in which case you will receive a full refund including any actual delivery charge paid as well as your return postage costs. If you are returning an item for this reason please contact 01376 573999.