Course Title: Effective Communication
Course length 2- 3 hours
Maximum number to attend 15
Webinar Session up to 2 hours
This course is aimed at all staff in health and social care.
At the end of the training session, there is a short written assessment to evidence the learning of the attendees.
Introduction - Importance of communication in the adult social care setting.
Identify reasons why people communicate
Explain how effective communication affects all aspects of working in adult social care settings
Explain why it is important to observe an individual's reactions when communicating with them
Individuals communication and language needs
Explain why it is important to find out an individual's communication and language needs
Describe a range of communication methods
Barriers to communication
Identify barriers to communication
Describe ways to reduce barriers to communication
Describe ways to check that communication has been understood
Identify sources of information and support or services to enable more effective communication
Define the term 'confidentiality'
Describe ways to maintain confidentiality in day to day communication
Describe situations where information normally considered to be confidential might need to be shared with agreed others
Explain how and when to seek advice about confidentiality